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July 16, 2024
Downtown Baltimore Guide with Resident
What We Do

Stewards of Downtown

Hospitality means something a bit different for Business Improvement Districts. In our case, it’s the goal of being hospitable through Downtown Baltimore Guides (DBGs), homeless outreach, and integrated security services.

Operations & Safety Update

Interested in the most recent safety stats and information? Read the latest Downtown Partnership Operations & Safety Update newsletter here.

Our approach to hospitality helps us better advocate for Downtown neighborhoods.

Through our internal hospitality presence with our Downtown Baltimore Guides, partnerships with private security and public safety stakeholders, and committees dedicated to addressing the top concerns of our residents, businesses, and visitors, we are doing the work to ensure the Downtown experience is one that is memorable and safe.

Safety and Hospitality Stats in 2022
  • 70500 Business or residential checks made

  • 7079 Citizen interactions

  • 18063 Hours of private security support

  • 7219 Hours of law enforcement support

Did you know?

You can request the services of our safety and hospitality teams if you live or work within the boundaries of the DMA. You can request DPOB services by making a Service Request.

Hospitality & Safety

Downtown Baltimore Guides

Our Downtown Baltimore Guides (DBGs) patrol a 106 block radius of the Downtown Baltimore core, 6am–7:30pm on weekdays, and 7am–7:30pm on weekends. DBGs serve as goodwill ambassadors, information sources, and positive welcoming advocates. Their many responsibilities include:


Creating a hospitable presence on the streets.

Safety Patrols

Patrolling designated areas on foot as “eyes and ears” of the community.

Emergency Assistance

Assisting with emergency situations.

Crime Monitoring

Monitoring criminal incidents but not physically engaging. If they witness criminal or unsafe activity, DBGs contact the Police and follow up with victims.

Homeless Assistance

Assisting homeless individuals and others in need and attempting to connect such persons to services or housing.

Safety Escorts

DPOB provides free security escorts to-and-from Downtown destinations.

Request one by filling out our Service Request Form. Or call to request this service at (410) 244-1030 Monday – Friday (7:30am-7:00pm).

A Holistic Approach

Additional Safety Services

Safety & Hospitality

Homeless Outreach

Safety is also about supporting our most vulnerable populations. For more than a decade, DPOB has employed full-time homeless outreach staff to connect homeless individuals with housing or social services.

Learn More
Safety & Hospitality

Private & Public Security Partnerships

Downtown Partnership deploys private security to conduct foot patrol and assist our DBGs with safety concerns. We also partner with the Baltimore Police, the U.S. Marshall’s Office, University of Maryland Police, and University Of Baltimore Police.

Safety & Hospitality

SafeStat Data

DPOB requests and analyzes SafeStat data from the Police Department, so that we can appropriately deploy assets at locations of high crime.

Safety & Hospitality

Youth Works

DPOB supports Baltimore's YouthWorks and other programs that engage teenagers, and provides them with volunteer and work opportunities Downtown.

Safety & Hospitality

Downtown Safety Committee

Chaired by Ed Brake (CEO of Ellin & Tucker), our safety committee meets bi-monthly to discuss and address Downtown's most pressing safety concerns.