Stewards of Downtown
Hospitality means something a bit different for Business Improvement Districts. In our case, it’s the goal of being hospitable through Downtown Baltimore Guides (DBGs), homeless outreach, and integrated security services.
Our approach to hospitality helps us better advocate for Downtown neighborhoods.
Through our internal hospitality presence with our Downtown Baltimore Guides, partnerships with private security and public safety stakeholders, and committees dedicated to addressing the top concerns of our residents, businesses, and visitors, we are doing the work to ensure the Downtown experience is one that is memorable and safe.
70500 Business or residential checks made
7079 Citizen interactions
18063 Hours of private security support
7219 Hours of law enforcement support
You can request the services of our safety and hospitality teams if you live or work within the boundaries of the DMA. You can request DPOB services by making a Service Request.
Downtown Baltimore Guides
Our Downtown Baltimore Guides (DBGs) patrol a 106 block radius of the Downtown Baltimore core, seven days a week 7:30 am–7:00 pm. DBGs serve as goodwill ambassadors, information sources, and positive welcoming advocates. Their many responsibilities include:
Hospitality
Creating a hospitable presence on the streets.
Safety Patrols
Patrolling designated areas on foot as “eyes and ears” of the community.
Emergency Assistance
Assisting with emergency situations.
Crime Monitoring
Monitoring criminal incidents but not physically engaging. If they witness criminal or unsafe activity, DBGs contact the Police and follow up with victims.
Homeless Assistance
Assisting homeless individuals and others in need and attempting to connect such persons to services or housing.
DPOB provides free security escorts to-and-from Downtown destinations.
Request one by filling out our Service Request Form. Or call to request this service at (410) 244-1030 seven days a week (7:30 am-7:00 pm).
Additional Safety Services
Homeless Outreach
Safety is also about supporting our most vulnerable populations. For more than a decade, DPOB has employed full-time homeless outreach staff to connect homeless individuals with housing or social services.
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